Shipping Rates for the United States, Canada, and World Wide, and Return Policies


Your order will be shipped within 24-48 hours in most cases. For Specialty products, it takes up to one week to ship your order. A drop-shipment may be arranged for certain orders.


IF YOU ARE A FIRST TIME BUYER YOUR PACKAGE WILL BE SENT OUT WITH SIGNATURE VERIFICATION. IF YOU HAVE A LARGER ORDER IT WILL BE SENT OUT WITH SIGNATURE VERIFICATION

Flat Rate for Shipping Inside United States, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands (U.S.)


Free Shipping for Domestic Orders Over $95

$4.95/order (First-Class Mail, 5-6 days)
$7.95/order (Priority Mail, 3-4 days)
$30.00/order (Express Mail, 2-3 days)

For International orders
shipping rates are variable based on shipping options, weight, number of items, and value of an order.


Canada:
$15.75 Minimum/order (First Class Mail, 11-15 days)(Not Trackable)
$38.00 minimum (Priority Mail,7-11 days)
$55.80 Minimum (Express Mail, 5-9 days)


Other Countries:
$15.75 minimum(First Class Mail, 11-15 days)(Not Trackable)
$38.00 minimum(Priority Mail,7-11)
$55.80 Miminum (Express Mail, 5-7 days)


Please note that we are not responsible for any of the restrictions, duties, taxes and broker fee collected from your country.
If a package is rejected by the Customs of your country, the shipping fee is non-refundable. When it is returned to our facility we will issue a refund for the product. Please note that it can take 1-3 months for it to be returned.


There may be some restrictions on products, method of payment and amount of purchase for certain international orders.


Back Orders:
Customers are only charged one shipping charge and will not be charged additional shipping to send out back ordered items.
For special shipping arrangement, please contact us for details.

Shipping rates may be subject to change without notice.


Return Policy
We accept returns within 14 days of you receiving your order
If you wish to return please contact us at (626) 415-7375 or via e-mail at herbsdirect@gmail.com

There is a restocking fee of 15%, which will be waived if we have sent the incorrect order.
We will refund immediately to your method of payment once the package arrives back to us. We will not refund for the shipping cost.

We don't accept products for return, which have been opened and used.
We do not guarantee anything on the website, if you require any more information please contact us by phone or e-mail, we are always happy to help


If you have ordered the wrong product we will exchange it for you.

Please note these are general return policies, please call us if you wish to know more.




Disclaimer: Statements on this site are provided for informational purposes and are not meant to substitute for the advice provided by your practitioners. You should not use the information contained herein for diagnosing or treating a health problem or disease,or prescribing any medication. If you have a medical problem, promptly contact your health care provider. Results may vary.